Ava Jewels places great importance on protecting its customers' personal data. This privacy policy describes how personal information is collected, used, and protected. By using our services, you accept the practices described in this policy.

Collection of Personal Information Fiorena collects various types of personal data to provide an optimal shopping experience. This data may include:

• Name and surname

• Shipping and billing address

• E-mail address

• Telephone number

• Payment information

Use of personal information Ava Jewels processes personal data exclusively on the basis of the legal bases set forth in Article 6 of the General Data Protection Regulation (GDPR). The main legal bases are:

• Performance of a contract : to process orders, handle payments and provide customer support;

• Consent : for sending newsletters or marketing communications;

• Legal obligation : to comply with accounting and tax obligations;

• Legitimate interest : to prevent fraud and improve the functioning of the website.

To provide our services, Fiorena uses carefully selected third parties ("data processors") who process data on our behalf, including:

• Web hosting and e-commerce platform : for example, Shopify, for managing the online store environment;

• Payment service providers : such as Mollie, PayPal or Klarna, for secure payment processing;

• Shipping partners : including La Poste or international couriers, for shipping orders;

• Analytics and marketing services : such as Google Analytics or email marketing tools (if applicable).

Data processing agreements have been entered into with all these parties, in accordance with GDPR requirements, to ensure the protection of personal data.

Purpose of processing personal data The personal information collected is used for the following purposes:

• Order processing and shipping

• Payment management and fraud prevention

• Communicating with customers regarding orders and our product offerings

• Improving customer service and responding to requests

• Sending information on new products, promotions and events (with the customer's consent)

Sharing of personal information Fiorena does not sell, rent, or share personal information with third parties, except in the following cases:

• With external service providers who handle payments and ship

• Where required by law or to comply with legal proceedings

• To protect the rights, property, or safety of Fiorena, its customers, or the public

Security of Personal Information Ava Jewels adopts appropriate security measures to protect personal data from unauthorized access, modification, disclosure, or destruction. These measures include, but are not limited to:

• The use of encryption technologies for payment transactions

• Limited access to personal data only to employees and partners who need it to provide our services

Personal Data Retention Fiorena retains personal data for the time necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

Customer Rights Under applicable law, customers have specific rights in relation to their personal data, including:

• Right of access : request a copy of the personal data held by Fiorena;

• Right to rectification : request the correction of inaccurate or incomplete data;

• Right to erasure : request the erasure of personal data, in compliance with the retention periods established by law;

• Right to withdraw consent : withdraw your consent to the processing of your personal data at any time.

Cookies and similar technologies. Fiorena uses cookies and similar technologies to improve the user experience on its website. Cookies allow us to store customer preferences and analyze site usage. Customers can change their browser settings to reject cookies; however, this may affect the proper functioning of the site.

Changes to the Privacy Policy: Ava Jewels reserves the right to periodically update this privacy policy. Any changes will be posted on this page, indicating the date of the update. We encourage you to check this page regularly.

Contact Information For any questions regarding this privacy policy or to exercise your rights regarding your personal data, you can contact Fiorena at the following address:

Email: info@ava-jewels.com

Ava Jewels is committed to protecting the privacy of its customers and to treating personal data responsibly and securely.