Terms & Conditions
Last updated: 31/08/2026
1. Introduction
These Terms and Conditions govern your use of this website and the purchase of products offered through it. By accessing the website or placing an order, you agree to abide by these Terms.
If you do not agree to these Terms, you must not use the Website or purchase products from it.
This website is operated by Ava Jewels, a company based in the Netherlands. In these Terms, the terms "we," "us," and "our" refer to Ava Jewels.
These Terms apply to all visitors, users and customers of the Website.
2. Business model
Our company operates an online store that uses an international order fulfillment and dropshipping structure.
The products offered on this website are shipped directly to customers by third-party suppliers. These suppliers may be located outside the European Union.
Products may be shipped from various international fulfillment centers depending on supplier availability.
3. Product availability and orders
All products displayed on the website are subject to availability.
We reserve the right to refuse, limit, or cancel orders at our discretion. This may occur, for example, in cases of suspected fraud, incorrect pricing, or regulatory restrictions.
Product information, such as descriptions, images, and specifications, is provided for general information purposes only and is subject to change without notice.
4. Prices
Prices listed on the website may change at any time.
Unless otherwise specified, prices shown do not include VAT, import VAT, customs duties, or other international import charges.
The prices listed on the website represent the price of the product. Any import taxes, VAT, customs duties, or customs clearance costs applied in the destination country are not included in the price and are the responsibility of the customer.
5. Shipping and delivery
Orders placed through our website are shipped directly from our suppliers to the customer.
Deliveries are made according to Incoterms® 2020 DAP (Delivered At Place), as defined by the International Chamber of Commerce (ICC).
Under these terms:
Transport to the destination country is organised by us or our suppliers
The customer is responsible for import VAT, customs duties, customs clearance costs and other import-related charges.
These charges are not collected or paid in advance at checkout.
Estimated delivery times are indicative only and may be affected by couriers or customs procedures.
By placing an order on the site, the customer acknowledges that the package may be subject to customs inspections and that any import costs or local taxes may be required by the customs authorities of the destination country.
6. Customs and import obligations
By placing an order, the customer acknowledges that he or she is acting as the importer of the purchased goods.
The customer is responsible for complying with all applicable import regulations and paying any VAT, duties, or related customs charges required in the destination country.
We do not act as the importer of record, customs declarant, or tax representative for the customer.
Failure to pay import duties may result in delays, return, confiscation, or destruction of the goods. We are not responsible for any losses resulting from such circumstances.
7. Shipping documentation
Documents accompanying shipments, including invoices or product descriptions, are intended solely for logistical and customs purposes.
Customers should check whether the products they purchase can be imported into their country and whether any additional certifications or restrictions apply.
8. Returns and refunds
Returns and refunds are handled in accordance with our separate Return Policy.
Please note that customs duties, import charges, and VAT paid upon import cannot be refunded by us.
9. Intellectual property
All materials available on this website, including, but not limited to, text, graphics, product images, branding and design elements, are either owned by us or used under license.
No content on this website may be copied, reproduced, or used without prior written permission.
10. Limitation of liability
To the maximum extent permitted by applicable law, we are not responsible for:
delays caused by couriers or customs authorities;
customs duties, import charges or regulatory penalties;
indirect, incidental, or consequential damages relating to the use of our website or our products.
Nothing in these Terms excludes liability where such exclusion would be unlawful.
11. Indemnity
You agree to indemnify and hold us harmless from any claims, penalties, damages, or costs arising from:
violations of customs or import regulations
inaccurate information provided during an order
improper use of the website or purchased products
12. Suspension or termination
We reserve the right to suspend access to the website or cancel orders in the event of a violation of these Terms or suspected misuse of the website.
13. Applicable law
These Terms are governed by the laws of the Netherlands.
Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of the Netherlands.
14. Changes to these Terms
We reserve the right to periodically revise or update these Terms. Your continued use of the website after such updates constitutes acceptance of the modified Terms.
15. Commercial information
Company Name: BM Dynamic Solutions & Services
Brand / Store Name: Ava Jewels
Address:
Fabritiusstraat 20
2612HP Delft
Chamber of Commerce (KvK): 96914580
VAT number: NL004113194B19
E-mail: info@ava-jewels.com